Frequently Asked Questions

Contact Us	888-920-USGA (8742)	Send E-mail

USGA FAQs	317-532-8094	USGAshop@maingateinc.com

Choose a Topic:

	» Order Status	» Order By Phone	» Size Chart	» Product Availability

	» Payment	» Sales Tax	» Shipping	» APO Addresses

	» Shipping Tax	» E-mail List	» Returns	» Change or Cancel Order

Order Status

You can login and View Order History or call the USGAshop.com Customer Service Center at 888-920-USGA (8742).
If you checked out as a guest or do not remember your password, click here to receive your password by e-mail.

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Can I Order By Phone?

The USGAshop.com Customer Service Center would be happy to assist you.
Feel free to call 888-920-USGA (8742) during business hours to place your order by phone.

Local Number: 317-532-8094

(click here for business hours)

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Size Chart

Sizes for Men, Women, and Headwear are listed in the Size Chart.
Click here to view the Size Chart in a pop-up window.

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Product Availability

New items will be added to USGAshop.com as soon as they become available.
Feel free to visit the USGAshop.com Twitter Page for product updates and Sale Codes: twitter.com/USGAshop

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What Payment Methods Do You Accept?

USGAshop.com currently accepts American Express, Discover, Master Card, and Visa cards.
We will also accept money orders and wire transfers, but you must call the USGAshop.com Customer Service Center
at 888-920-USGA (8742) to place your order.

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Is There Sales Tax On My Purchase?

Sales tax will be collected on applicable orders. Sales tax will be based on your shipping destination zip code.
Tax rates are subject to change at anytime.
If your order is being shipped to one of the following states, your order will have a sales tax:
AL, AZ, CA, CO, FL, GA, IL, IN, IA, KS, KY, MA, MD, MI, MN, MO, NE, NV, NJ, NY, NC, OH, PA, TN, TX, VA, WA, WI
and the District of Columbia (DC).

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Shipping

Your merchandise order will ship within 1-5 business days from our distribution center in Indianapolis, Indiana. Standard ground delivery is an additional 1-5 business days in transit from the ship date. If customer desires an expedited delivery 3 Day Select, Second Day Air or Next Day Air must be selected during checkout. With these selections, in-stock merchandise will ship the same day with a UPS delivery guarantee. All orders placed after 2:00 p.m. EST will be processed the following business day. Shipping charges are calculated based on real-time UPS rates. Saturday and Sunday are not recognized as business days according to UPS guidelines.

Special Order Items:
These products ship from a third party. Product could take 1-6 weeks to ship from the vendor.

Hawaii and Alaska orders:
Customers ordering from these locations must choose to have their order shipped 2nd Day Air or Next Day Air.

International Orders:
USGAshop.com has partnered with a trusted third-party company, iShopUSA, to fulfill orders for our international customers. The items in your cart will automatically be transferred into an iShopUSA cart. You may pay with international credit cards, PayPal and bank wire transfers. iShopUSA will process your payment and guarantee delivery.

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Shipping To APO Addresses

Please call the USGAshop.com Customer Service Center at 888-920-USGA (8742), e-mail customer service at CustomerService@maingateinc.com, or use the Contact Us page and a customer service representative will assist you with your order.

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Is There Tax On Shipping?

Shipping fees will be taxed on applicable orders. Certain states tax shipping and your shipping destination will be used to calculate shipping tax. Tax rates are subject to change at anytime.
If your order is being shipped to one of the following states, your order will have a shipping tax:
FL, GA, IL, IN, KS, KY, MI, MN, NE, NV, NY, NC, OH, PA, TN, TX, WA, WI and the District of Columbia (DC).

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E-mail List

What will you be sending me if I sign up for your E-mail List?

USGAshop.com will send you e-mails with information about new USGA merchandise, discounts, and current promotions.

How do I sign up for your E-mail List?

You can enter your Name, Zip Code, and E-mail Address at the top of the Mailing List page and then click the Subscribe button.

How do I unsubscribe from your E-mail List?

You can enter your E-mail Address at the bottom of the Mailing List page and then click the Unsubscribe button. You will be directed to a page with a blue background that will ask you for confirmation. Click the Yes button and your E-mail Address will be removed from the USGAshop.com E-mail List.

(click here for Mailing List page)

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Return Policy

We want you to be completely satisfied with the products you purchase from USGAshop.com. You can depend on our cooperation and assistance if for some reason you wish to return your purchase. Please follow the guidelines below for your return.

USGAshop.com will accept merchandise return / exchange under the following conditions:

*All returns/exchanges must be pre-authorized by the USGAshop.com before shipping any merchandise to our Customer Service Center. To receive a return authorization number, please call the USGAshop.com Customer Service Center
at 888-920-USGA (8742) during business hours.

(click here for business hours)

*For returns/exchanges we offer the following two options.

Product may be returned in method of your choice at your expense. We recommend insuring the package and using a service that can provide tracking information to ensure successful delivery. We are not responsible for lost returns.
At your request we will issue a prepaid shipping label. The return shipping fees will be deducted from the amount of your return (shipping fee will be quoted over the phone when requesting the return authorization). If we determine at our sole discretion that the merchandise you return is not eligible for return or exchange, you authorize us to charge the return shipping charges to your original payment source.

*If you are returning manufacturer defective merchandise, we will pay the cost of return shipping only if you use the postage prepaid return label. Standard shipping rates apply on the reshipment of an exchanged item.
*Please note the return authorization number on the outside of the shipping package to expedite processing of your return/exchange.
*Returns/exchanges must be received within 14 days of authorization. If received after 14 days, you will be charged a $25.00 re-stock fee.
*All returned merchandise is subject to quality inspection. We will not accept worn/damaged merchandise for exchange or refund. If items are returned in unacceptable condition, they will be returned back to you at your expense.
NOTE: CDs, DVDs or other electronic media may only be returned if in the original unopened package.
Undergarments are non-returnable.
*Personalized items are non-returnable. All sales final.
*NO RETURNS / EXCHANGES AFTER 30 DAYS OF RECEIPT OF MERCHANDISE.

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How Do I Change or Cancel My Order?

If you need to change or cancel your order, please call our USGAshop.com Customer Service Center at
888-920-USGA (8742) or e-mail us through the Contact Us page on the website. If you send us an e-mail or leave a message, please reference your order number, your name and the best method to contact you.

Please Note: Once your order has reached a certain point in our processing procedure we may not be able to change or cancel your order. Please notify Customer Service As Soon As Possible for changes or cancelations.

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